15% Off First Orders Only. Cancellations
You have the right to cancel your subscription at anytime, however you cannot cancel a specific order once you have received an order confirmation email. This is because your order will be sent to our fulfilment service at the same time and cannot be altered or stopped.
We will accept any unopened, undamaged goods for a refund or store credit within 21 days of purchase. Unfortunately, we cannot accept returns of opened packs due to hygiene reasons.
We ask that you pay the return shipping cost. We offer a pre-paid label at the cost of £7.95 or you may select to use any other carrier of your choice.
Please go to our Returns Page to complete the online returns process. Here you may choose our pre-paid label or to ship using your own carrier. All returns require an approval reference number. Once a return request has been approved, all returned products must be received within 14 days of the request date.
If a product is unreasonably handled, and therefore damaged, we reserve the right to deduct a reasonable value from the refund amount.
Please note any postage charges incurred when returning items(s) will not be refunded. All returned goods must be accompanied by an order number or returns number.